11 June 2020

COVID-19 Updates

Our response to COVID-19

At Mercatus, the safety and well-being of our tenants and shoppers are our utmost priority. We are continually monitoring the evolving developments and taking the necessary precautionary measures in line with the Singapore Ministry of Health’s (MOH) guidelines. We stand united with our tenants and shoppers and are ready to take additional steps to keep everyone safe.

For Our Tenants

We understand that this pandemic is posing unprecedented challenges to our tenants, especially those in the retail industry, as it is for all of us. We are committed to continue engaging all our stakeholders to support them to the full extent of our capabilities.

11 June 2020: Mercatus is fully supportive of the initiatives in the Fortitude Budget. Since March 2020, we have extended rent relief to retail tenants in our properties totalling S$37 million inclusive of the value of property tax rebates. This represents committed rent relief of up to three months’ of rents or more to most of our retail tenants.

Please check here for more information.

9 April 2020: To support retail mall tenants (AMK Hub, Jurong Point, Thomson Plaza) affected by the month-long ‘circuit-breaker’, we have introduced rental support measures:

  • For tenants in non-essential services that are not allowed to operate and essential services not operating: One-month gross rent relief
  • For tenants in F&B, telcos and other essential services that are trading with limited services: Pay only the service charge
  • For most tenants in essential services who continue to operate: Reduced gross rent by 50% and suspend gross turnover rent component

This is in addition to previously announced initiatives to support tenants including rental assistance and the passing on of the property tax rebates from the government in full to tenants. Please check here for more information.

3 April 2020: As mandated by the Government on 3 April 2020, all non-essential services are required to close from 7 April 2020 to 4 May 2020 (inclusive). The malls will continue to operate as usual from 10am to 10pm. Please check here for additional information

26 March 2020: Mercatus has committed to pass on 100% of its property tax rebates from the Government to all our tenants.

3 March 2020: We have rolled out an assistance package and other initiatives to support our retail malls’ tenants and help them further defray costs and safeguard jobs. This includes grants of rental assistance of up to 1 month to eligible retail tenants at Jurong Point, AMK Hub, Swing By @ Thomson Plaza, and One Marina Boulevard. Eligible tenants had been individually informed and will receive rental assistance in tranches.

For Our Shoppers and Visitors

Mercatus apologises for the inconvenience our various measures may cause shoppers. We ask for your understanding during this period and for individuals to remain socially responsible.

11 June 2020: In addition to increased disinfection of the common areas, enhanced safe distancing measures where reasonably practicable, we have also implemented temperature screening for all shoppers and visitors at Jurong Point and AMK Hub. The SafeEntry system has also been deployed at our malls for contact tracing purposes.

Please check here or the respective mall’s website for additional information on the precautionary measures implemented.

3 April 2020: In line with the Singapore Government’s elevated set of safe distancing measures, all non-essential retail outlets are required to close from 7 April to 4 May 2020 (inclusive).

  • Malls will operate as usual from 10:00am to 10:00pm
  • Only essential services will remain open
  • F&B outlets will remain open for takeaway and delivery services only
  • M Malls vouchers will remain valid, and points will accrue
  • Check Government site www.spaceout.gov.sg for information on crowd levels

For more information on the precautionary measures implemented by the malls, please visit their respective websites:


27 March 2020: All entertainment outlets, enrichment centres have been closed since 27 March 2020 until further notice in line with MOH’s advisory. Mercatus has put in place procedures across our retail malls to ensure the number of shoppers within the mall is within the allowed capacity and social distancing ambassadors have been deployed to remind shoppers to observe social distancing.

7 February 2020: Since MOH raised Singapore’s Disease Outbreak Response System Condition (DORSCON) to Orange, we have implemented additional measures to ensure shoppers and visitors are safe.